We offer online counselling and psychotherapy for people who are unable to travel to our office. Online therapy allows you to connect with a qualified professional no matter where they are located.
We offer online therapy using:
- Google Hangouts
We will use whichever application is most familiar or convenient for you.
What are Skype, FaceTime, Hangouts and Zoom?
Video conferencing allows you to talk with somebody in a different location and see their face live on your screen as you talk. Skype, FaceTime, Hangouts and Zoom, are free video conferencing applications.
All you need for online therapy is a video conferencing app, a reliable internet connection, a computer or smartphone and a private space where you won’t be disturbed.
You can download Skype for free from here and be up and running in a few minutes. Skype is owned by Microsoft and is available for most devices.
If you own an Apple device such as an iPhone, iPad or Mac then you should already have Apple’s FaceTime software preinstalled.
Google Hangouts comes preinstalled on most Android phones and tablets as well as Chromebooks. It can also be installed as an extension to the Chrome browser on any computer.
Zoom is another free product that is easy to use and is very popular in the business world. Zoom is available for most devices.
Each product provides high quality video calls which makes online therapy effective and easily accessible. We will connect to you using your preferred application.
Who might use online therapy?
- If you live in an area where no suitable therapists are available.
- Your community is so small that your privacy is jeopardised.
- You travel for work and struggle to attend regular appointments at your therapist’s office.
- Transportation makes it difficult to get to therapy.
- If you are an expat and would like a therapist who understands your language and culture.
- Illness or disability makes travelling inconvenient or difficult.
Is your online therapist legitimate?
Whether you are shopping online for groceries or doing your internet banking, you need to know that the business you are dealing with is legitimate. Online therapy is no different.
When somebody meets us in-person at one of our offices they receive multiple signals that provide reassurance and trust. For example, they arrive at a real building with a sign outside. They see the surrounding area that the office is in and they see the other professions nearby. They walk into our office, meet us in person, see our degrees framed on the wall.
The online world does not provide the same physical evidence as meeting in-person. However, it is still easy to check your online therapist is a qualified professional by checking their registration status.
We are both registered psychotherapists with the Psychotherapists Board of Aotearoa New Zealand (PBANZ).
To view our PBANZ registration details :
We can also arrange a time for a 5 minute online chat to answer any questions before scheduling an appointment.
Additional considerations for online therapy sessions
Online therapy is a convenient and effective way to engage in counselling and psychotherapy. However, there are a few extra considerations needed to avoid unnecessary stress or friction during your session. We have outlined some points below and it will improve your experience considerably if you plan these things well in advance.
When we meet clients in-person at our office we provide a private, comfortable, safe place where they will not be disturbed. The same conditions are required for online sessions but you will need to create this space.
Things to consider are:
- Privacy – Make sure you will not be disturbed or overheard during your session. It will be difficult to talk freely if you are worried that other people can hear you and it can be very disruptive if your dog decides it wants to play or your family members or flatmates suddenly need to talk to you.
- Comfort – Individual therapy sessions are 50 minutes long and couples sessions are an hour. Make sure you have somewhere comfortable to sit and maybe have a glass of water on hand. For couples sessions you will both need to see the screen and you will also need to be able to turn and talk easily to each other.
- Use a large screen and headphones (if possible) – Peering down into a phone that is precariously propped up on the table can add an unnecessary level of friction to the conversation so the larger your screen the better. Additionally, if you have some headphones this will make hearing your therapist’s voice much easier and clearer and also make it easier for your therapist to hear you.
- Wifi – Make sure the room that you choose has good wifi coverage and test it beforehand. A simple way to check is if you can watch a YouTube or Netflix show without any problems then you should have enough bandwidth for video calls. If not then find a room that has better coverage.
- Make sure your software is up-to-date – It can cause unnecessary delays if you login to Skype only to discover an update needs to download. Check your device an hour or so before your session so you have plenty of time to update any apps if needed.
- Set your device to Do Not Disturb for an hour so you don’t get emails or texts interrupting you.
- Test everything beforehand – Occasionally technical problems will arise but most can be avoided with a bit of preparation. The last thing you need is to spend half of your appointment responding to interruptions or trying to reconnect to a lost wifi signal so make sure you allow some time for an early test run.
Some simple planning will vastly improve your online therapy experience. If you take these points into consideration you will quickly forget that the session is by video leaving you free to discuss the things that matter.
How do I get started?
To arrange an online therapy session get in touch using the form below. We will email you back and arrange a convenient appointment time.
At the time of your scheduled appointment we will initiate the video call using the application that you prefer. Everything else is the same as an in-person meeting would be in our office. The fees are the same as in-person sessions and payment is made afterwards via online banking.