Answers to some frequently asked question are below. If you cannot find the answer you are looking for feel free to contact Jon or Amanda directly or use the form at the bottom of the page and we will respond shortly.
How do I book an appointment?
The easiest way to book an appointment is to fill in the form on our contact us page. We will then email you back and offer some available appointment times.
When I ring you, what will happen?
When you call our main number you will get a recorded message asking you to select the extension number for who you would like to speak to. When we are in client sessions we are unable to answer the phone so you will usually get through to voicemail – please leave a message with your contact details and a preferred time to call. All messages are treated as confidential.
When we phone back we will check that it is convenient to speak. If not we can call back later. If someone else answers the phone we will not leave a message with them, we will try again later
What happens when I fill in the contact form on your website?
All your details are treated as confidential and our website uses up-to-date security to protect all your information. When you fill in our contact form your information is securely emailed to us (Jon and Amanda) and one of us will email you back unless you specify that you would prefer phone or text.
How often do sessions occur?
Sessions usually occur weekly, although sometimes more frequent or less frequent sessions are more appropriate (see answer to next question).
How long are counselling or psychotherapy sessions?
Individual counselling or psychotherapy sessions are usually 50 minutes long.
Couples counselling sessions are usually 60 minutes long.
Sometimes due to practicalities different durations can be negotiated in advance. For example, 60 minutes can go quite fast during couples counselling sessions and a 90 minute or 2 hour session can feel more useful.
Sometimes people travel from out of town and find a longer but less frequent session to be more practical.
What are your fees?
Please visit the Costs page for up-to-date pricing.
How do I pay?
Payment is usually made at the end of the session unless prior arrangements have been agreed. We have Eftpos available.
Do I still need to pay if I cancel my appointment?
We have a cancellation policy which requires full payment if less than 24 hours notice is given. We try to be flexible for genuine emergencies but we do need to protect our time as well.
Do I need a referral from my GP?
No. You can book an appointment directly with us and no referral is necessary.
Will my medical records show that I have seen a counsellor or psychotherapist?
If you see your GP first and they refer you to a therapist then the GP will usually record this on your medical notes.
If you self refer (which most of our clients do) then your counselling or psychotherapy will not be recorded on your medical notes. Your therapy will be private and confidential.
Is everything I tell you confidential?
Yes, everything you tell your therapist is treated as strictly confidential. The only exception to this is if there is a threat to someone’s safety; either your own or somebody else’s.
Couples therapy is slightly more complex if you have a session without your partner present. This article explains how this works.
How many sessions will I need?
This is understandably a common question and the answer varies widely for each person. Whilst some people will get the help that they need after only a few sessions, most people will have ongoing therapy that continues for as long as needed. We do not restrict the number of sessions for anybody; we work in an open ended style and we are available for you until you get to a place where you feel able to manage by yourself.
What is the difference between counselling and psychotherapy?
This is a rather complex question and worth asking each therapist directly what their personal view is as definitions will vary between clinicians. Generally speaking, at Auckland City Therapy we use the term counselling to describe short term therapy with a focus on a specific situation or problem that is causing distress and exploring ways in which that situation can be more effectively managed.
Psychotherapy, on the other hand, will help you to understand how the experiences in your life have shaped you into who you are, and then look at what aspects of your character you may wish to improve. In other words, counselling will tend to focus outwards and psychotherapy will tend to focus inwards (problem outside of me vs problem inside of me).
At Auckland City Therapy we will usually apply a blend of both approaches according to your specific needs.
For a more detailed explanation see: Counselling vs psychotherapy. Which should you choose?
Do I need to prepare before my first session?
During the first session your therapist will ask questions in order to understand what has prompted you to seek counselling or psychotherapy at this time. You do not need to do any special preparation for this.
If you are coming for couples therapy you may find this article helpful
We want couples therapy – will you see us together or separately?
In couples therapy most of the work is done with you both together. Sometimes it can be helpful to have one or two sessions separately but the majority of the work is usually done together.
I would like individual therapy first and then maybe bring my partner along later so we can work on some relationship issues. Is this OK?
This can work. However, there are some considerations that are useful to discuss at the beginning of therapy. The two main concerns are: how information that was discussed in the individual therapy will be treated when the couples therapy commences, and how your partner will feel about joining a therapy that is already established.
Sometimes this scenario this can work well with one therapist and sometimes it is more appropriate to do the individual therapy with one therapist and then begin the couples therapy with a new therapist that you both have an equal alliance to.
We want to separate amicably for the sake of our children. Can you help us with this?
Yes. Couples therapy is not just about staying together; it can also be about separating well. When there are children involved their well-being is paramount and couples therapy can help you both work through the separation process whilst keeping the impact on your children at a minimum.
Do you offer out of hours appointments?
We offer early appointments. Our first appointment of the day is at 7:00am Monday – Friday. We no longer offer evening or weekend appointments.
Do you work with children?
We do not work with children but if you contact us we may be able to offer a referral to a therapist in your area who does.
I am nervous about making an appointment – can you tell me what to expect?
Most people are a little nervous about making an appointment. Please feel free to call either of us and have a chat on the phone beforehand and we can answer any questions or concerns you might have. You may also find this page helpful – Your first counselling or psychotherapy session
If you still have a question then please use the form below and we will get back to you shortly with an answer. Please feel free to mention any specifics such as if you’d prefer Jon or Amanda to contact you, preferred contact times, phone or email, etc. We aim to respond within 4 business hours (unless you request otherwise).